The bag can be brought into any PORTER INTERNATIONAL retail locations. The Sales Representative in the store will assist you in filling out the work order and contacting necessary staff to offer you with a price quote. Please ensure that there is no personal belongings in the bag and all its accessories (e.g. hanging flashlights, keychains, baseboard, etc) are removed before dropping the bag to us. This maintenance policy is only applicable for product purchased in Taiwan. Items purchased outside of Taiwan shall abide by local stipulations. If you have any questions, please contact your local retail location, or contact customer services at [email protected]

Please Note : For certain special materials and fabrics, we may not be able to provide maintenance services. Please contact our store Sales Representative for details.[email protected]

It depends. Normally it will take approximately 15 ~ 30 business days.

Please Note: This policy applies to products purchased in Taiwan. Items purchased outside of Taiwan shall abide by local stipulations. If you have any questions, please contact your local retail location, or contact customer services at [email protected]

The majority of time to get the product repaired will be spent in transit, regardless of how simple the repair work may be. This is to accommodate the time it takes to get the product to/from our logistic warehouse and the repair center. Our sales representatives will contact you once the repaired item is back to the store. Pick-up will always be the same location where the item was originally dropped off.

Please Note: This policy is only applicable within the Taiwan region. Items purchased outside of Taiwan will have to abide by local stipulations. If you have any questions, please contact your local retail location, or contact customer services at [email protected]

Purchases made in the country of your residence (i.e. purchased in Hong Kong and live in Hong Kong): Please bring the item, along with the warranty card, to the original store where the purchase was made. The sales representative will assist you in getting the repair process initiated (i.e. approximate repair time, fees, etc.).

Purchases made outside of the country of your residence (i.e. live in Hong Kong, but purchased elsewhere): We regret to inform you that PORTER INTERNATIONAL does not provide repair services at the moment. 
Please contact customer services at [email protected] to see if there is any alternative option can be arranged. We will handle this in a “case by case” basis and we cannot guarantee such repair can be arranged or done.

Yes, but additional charges may be required. Please follow the same procedures as the bag repair process.

Please Note: This policy is only applicable within the Taiwan region. Items purchased outside of Taiwan will have to abide by local stipulations. If you have any questions, please contact your local retail location, or contact customer services at [email protected]

PORTER INTERNATIONAL products are made to ensure satisfaction for the natural lifetime of the product and are guaranteed against defects in material and craftsmanship for a period of 180 days from the date of purchase. Should you require any repairs for a product found to be defective within the warranty period, it will be repaired free of charge. This warranty does not apply to products subject to natural wear and tear, damages, or previously altered/repaired by an unauthorized agent.

A handling fee will incur for repairs caused by wear, negligence, damage from unauthorized repairs, or outside of the warranty period.

The warranty policy does not apply to accessories such as wallet, coin case, key chain, and products with particular material. Also, in order to maintain the conept of each product, we do not accept repair requests that will alter the originality of the product.

Please contact your local PORTER INTERNATIONAL store for repair service. PORTER INTERNATIONAL reserves the right to decline return, exchange, or repair service due to short supply of material, parts or accessories.

At PORTER INTERNATIONAL we do our best to ensure your satisfaction with your online purchase. For further enquiries, please contact our online customer service representatives at 04-3606-9697 or Email us at [email protected] for assistance.