If the item is unused, and/or found to be defected, exchanges or returns can be made within 14 days from the date of purchase. Please show proof of purchase (i.e. receipt, credit card records, customer service card, etc.). Original packing and all accessories included must be returned in its original condition. Items available for exchanges or returns are limited to those paid for by cash or card; items purchased via gift cards are not eligible for exchanges or returns.

Items which have been used or washed cannot be exchanged or returns. For items that have been purchased for more than 14 days, only maintenance and repair services are available. Exchanges and returns will not be offered.

Please Note: This policy is only applicable within the Taiwan region. Items purchased outside of Taiwan will have to abide by local stipulations. If you have any questions, please contact your local retail location, or contact customer services at [email protected][email protected]。