Purchases made in the country of your residence (i.e. purchased in Hong Kong and live in Hong Kong): Please bring the item, along with the warranty card, to the original store where the purchase was made. The sales representative will assist you in getting the repair process initiated (i.e. approximate repair time, fees, etc.).

Purchases made outside of the country of your residence (i.e. live in Hong Kong, but purchased elsewhere): We regret to inform you that PORTER INTERNATIONAL does not provide repair services at the moment. 
Please contact customer services at marketing@ll-porter.com to see if there is any alternative option can be arranged. We will handle this in a “case by case” basis and we cannot guarantee such repair can be arranged or done.

We do not offer the services to identify the legitimacy of products. If the purchase was made from our appointed retail stores (department stores, authorized retailers and eCommerce platforms), the product will come with a warranty card for future repair services and to assure the quality and validity of each PORTER INTERNATIONAL product.

We try our best to be environmental friendly. For complete product information and details, please go to our web site at www.ll-porter.com

Purchase directly from PORTER INTERNATIONAL appointed retail stores (department stores, authorized retailers and eCommerce platforms) to ensure the legitimacy of your product. PORTER INTERNATIONAL does not sell via personal websites, random street stores or unauthorized websites.

If the item is unused, and/or found to be defected, exchanges or returns can be made within 14 days from the date of purchase. Please show proof of purchase (i.e. receipt, credit card records, customer service card, etc.). Original packing and all accessories included must be returned in its original condition. Items available for exchanges or returns are limited to those paid for by cash or card; items purchased via gift cards are not eligible for exchanges or returns.

Items which have been used or washed cannot be exchanged or returns. For items that have been purchased for more than 14 days, only maintenance and repair services are available. Exchanges and returns will not be offered.

Please Note: This policy is only applicable within the Taiwan region. Items purchased outside of Taiwan will have to abide by local stipulations. If you have any questions, please contact your local retail location, or contact customer services at marketing@ll-porter.commarketing@ll-porter.com。

• Do not store in high temperature areas or near hot steam.
• Before placing any nylon goods in storage, make sure to clean the surface and let it dry in a well ventilated area. Always keep the nylon bag in a dry and dark place.
• Our nylon products are often paired with different fabric linings or metal hardware; therefore, please do not use washing machines or large amounts of water to wash it.
• Do not dry clean. Solvents may negatively affect the color or material itself.
• If subject to rain, wipe clean as soon as possible and let it dry in a well ventilated area to prevent mildew.
• Please do not overstuff or overload the bag as this could damage to the bag and its hardware.

If your nylon bag has dust or oil stains, please do the following:

• Using a damp and soft cloth to wipe down the nylon.
• For oil stains, apply some dishwashing liquid before wiping the area and clean with a damp, soft cloth. Always remember to wipe the spots with a dry cloth as the last step.

• Do not store in high temperature areas or near hot steam.
• Before placing any canvas goods in storage, make sure to clean the surface and let it dry in a well ventilated area. Always keep the canvas bag in a dry and dark place.
• Our canvas products are often paired with different fabric linings or metal hardware; therefore, please do not use washing machines or large amounts of water to wash it.
• Do not dry clean. Solvents may negatively affect the color or material itself.
• If subject to rain, wipe clean as soon as possible and let it dry in a well ventilated area to prevent mildew.
• Please do not overstuff or overload the bag as this could damage to the bag and its hardware.
• Please avoid having the canvas touch any light colored items as despite the high standards of our canvas dyeing process, color transfers will likely occur for colored or black canvas. Please avoid having the leather touch any light colored items.

If your canvas bag has been subject to dust or oil, please do the following:

• If the bag is dirty or dusty, we recommend using a damp, soft cloth to wipe down the canvas.
• If your bag has oil stains, we recommend applying some dishwashing liquid before wiping the area clean with a damp, soft cloth. Finally, wipe the spots with a dry cloth.

• Leather goods can be tricky to clean and maintain. Please make sure that the leather does not come in contact with oil, acid, or alkaline substances. Also, avoid high temperatures or areas subject to hot steam.
• Genuine leather will fade over time; this is a natural and normal phenomenon. For colored or black leathers, color transfer will likely occur. Please avoid having the leather touch any light colored items.
• Please do not overstuff or overload the bag as this could damage the leather and hardware.

If the leather is exposed to water, perspiration or mildew, please do the following:

• Upon exposure to rain, water, or sweat, wipe the leather dry as soon as possible and place in a well ventilated area to dry. Do not heat the leather with any electrical appliances or otherwise subject it to high temperatures; this may result in the growth of mold.
• Generally, we suggest using professional leather removers and cleaners to maintain your leather goods. However, you may also use a small amount of cleaning fluid and leaving the item in a well ventilated area to dry (the use of a sponge can also speed up the process). Do not dry clean the leather. We also do not advise the use of any solvents as this may negatively affect the color or leather itself.
• If the case of mold or mildew, use a brush to remove the spots, and then use a clean cloth to wipe the leather down. Place in a well ventilated area to air out any odors before applying conditioning oil to the leather.

We do not provide cleaning services for PORTER INTERNATIONAL items. Please consult the maintenance tips provided when the purchase was made. You may also bring the items needed to be cleaned to any of our retail locations where our sales representatives will be happy to advise you on the matter.