Yes, but additional charges may be required. Please follow the same procedures as the bag repair process.

Please Note: This policy is only applicable within the Taiwan region. Items purchased outside of Taiwan will have to abide by local stipulations. If you have any questions, please contact your local retail location, or contact customer services at marketing@ll-porter.com

The majority of time to get the product repaired will be spent in transit, regardless of how simple the repair work may be. This is to accommodate the time it takes to get the product to/from our logistic warehouse and the repair center. Our sales representatives will contact you once the repaired item is back to the store. Pick-up will always be the same location where the item was originally dropped off.

Please Note: This policy is only applicable within the Taiwan region. Items purchased outside of Taiwan will have to abide by local stipulations. If you have any questions, please contact your local retail location, or contact customer services at marketing@ll-porter.com

It depends. Normally it will take approximately 15 ~ 30 business days.

Please Note: This policy applies to products purchased in Taiwan. Items purchased outside of Taiwan shall abide by local stipulations. If you have any questions, please contact your local retail location, or contact customer services at marketing@ll-porter.com

The bag can be brought into any PORTER INTERNATIONAL retail locations. The Sales Representative in the store will assist you in filling out the work order and contacting necessary staff to offer you with a price quote. Please ensure that there is no personal belongings in the bag and all its accessories (e.g. hanging flashlights, keychains, baseboard, etc) are removed before dropping the bag to us. This maintenance policy is only applicable for product purchased in Taiwan. Items purchased outside of Taiwan shall abide by local stipulations. If you have any questions, please contact your local retail location, or contact customer services at marketing@ll-porter.com

Please Note : For certain special materials and fabrics, we may not be able to provide maintenance services. Please contact our store Sales Representative for details.marketing@ll-porter.com